Store Policies

STORE POLICIES

By making a purchase at Happy Hollow Farm, you are agreeing to the policies stated on this page and on our website.

Store Opening

We do not announce the opening of our website beforehand. We send an email out upon opening to our subscribers. Hopefully, this cuts down on the opening frenzy and gives you more time to shop. When our website is closed for the season all products are marked as sold out. This enables customers to view the products and descriptions year round.

Customer Responsibility

Customers are responsible for providing accurate information regarding your shipping address and contact details. Errors in customer information can delay shipping and result in packages being sent to the wrong address.   

Product

Tubers are sold as an individual tuber and not a clump, unless otherwise specified. Tubers vary in size, shape, and appearance. They are guaranteed to be true to a variety name and have one "eye". Small tubers grow just as vigorously as large ones. Minor blemishes, peeling skin, or healed cuts do not affect a tuber’s viability. Some varieties take longer to sprout than others and may not be sprouted yet when you receive them. All tubers listed have been grown by me for at least one year before reselling. Once your tubers are in your possession they are your responsibility and their performance cannot be guaranteed due to factors that are out of my control. This is a risk you accept when purchasing dahlia tubers.  

Order Changes and Cancellations

We do not allow changes to existing orders. This includes changing varieties, adding items, or changing quantities. Price differences, availability, and adjustments online have to be made and are more time consuming than you would think. Cancellations are only allowed in extreme circumstances. Please contact us with your reason for cancelling and your request will be reviewed.

Shipping Policies

We are not at the present time combining orders. Shipping fees are included with your order unless the “pick up” option is chosen. Once your order is shipped we are not responsible for delays, damage or lost items. For problems with shipping, you have to file a claim directly with USPS.

• • Shipping Dates:  Shipping starts in March and continues every Monday through planting time.
  •  Shipping Costs: The shipping in our checkout section is based on how many tubers are in your order.

1-5 tubers = $ 12.00

6-10 tubers = $15.00

11 and over tubers = $18.00

Combining Tuber Orders:

We will not be combining orders for the 2025 season.

Pickups:

We do offer orders to be picked up in order for our customers to save the shipping cost. An email is sent out when your order is ready to be picked up or you can contact me when you would like to come get your order, (978) 257-2156 or happyhollowfarmma@gmail.com. Please arrange a time for pick up beforehand so I can be sure to have your order ready and have someone on site to give you your order. All unclaimed orders will be considered forfeited if not picked up by June 15th. No refund will be issued if not contacted for an alternative method of delivery before then.

Virus and Disease

According to the American Dahlia society, an average of 87% of healthy dahlia plants carry at least one dormant virus. Virus testing can be very expensive with many different tests for many different viruses. There is no guarantee that the plant won't get infected anytime after the testing took place. Therefore, I don't do testing but cull any symptomatic plants or plants that are not growing like they should. We also spray our plants routinely with fungicides and insecticides for good control of diseases and insects. Only tubers are sold from plants that have had vigorous growth and no signs of viruses during the previous growing season. Therefore, due to the prevalence of viruses and the inability to determine when a tuber has been infected, refunds are not provided for a tuber that is found to have a virus after purchasing. Viruses can be introduced by pests or other environmental factors after leaving our farm.

Upon Delivery

It is your responsibility to open and inspect your package within 4 days of delivery.   Tubers maintain moisture, so it is important to open your package upon receipt. Also, when your dahlias arrive, please inspect the tubers to make sure your order is correct. Notify us immediately of any issues with your order. Include photos or videos of the product so we can evaluate the issue. All tubers are guaranteed to ship healthy and have an “eye”. If the tuber arrives damaged, ie. broken neck, wrong variety sent, missing tuber from order, I need to be notified within the time frame as stated above.

Refunds, Replacements, Returns

It is your responsibility to open and inspect your package upon arrival, because tubers maintain moisture. Refunds are issued at our discretion. We will first attempt to replace the item if stock allows or refund for the cost of the tuber. If stock becomes unavailable due to storage failures or other unforeseen events we will issue a refund for that item or offer a replacement that is acceptable to the customer. We do open our website later in the season to avoid this happening. If a plant blooms and it is found to be the wrong variety please send pictures of the flower that bloomed. We will work with you to come to a satisfactory resolution, ie. replacing the wrong variety with the right one or refunding you for the cost of the tuber. If you experience an incorrect tuber issue, you must notify me by August of the current growing season and supply pictures of the incorrect variety to receive a refund of the tuber cost.

Tracking Packages

Tracking details will be sent via email. Add happyhollowfarmma@gmail.com as a contact to avoid this important tracking information going to your spam folder. Make sure your email address is accurate. We also get this tracking information and can see the date and time your package was delivered. So please don’t claim your package was never delivered. This info seems redundant but believe me it happens. We cannot be held responsible for lost or stolen packages. We are not responsible for damage caused by weather conditions.

Code of Conduct

We expect all communications to be respectful and professional. Rudeness, profanity, or threats will not be tolerated. Negative reviews on social media posts made without first giving us the opportunity to resolve an issue will result in cancellation of any future sales.